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Encore Alsbury Apartments

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Encore Alsbury Apartments Reviews (3)

Complaint: [redacted] I am rejecting this response because: The alsbury encore employee didn't realize what I was being charged for until after I called to question about my deposit refundI tried to have the pet damages assessed but then the employee said that's not what I was being charged forIt apprears to me that I couldn't be charged for one fee so they found something else to charge me withThroughout my stay at this complex the online program they use to pay rent was almost always incorrectI was charged pet fees for whole months without ever having a petI had to bring this to their attention several times before it was finally removed from my accountIn the end when I did adopt a pet I paid the pet deposit which should cover any additional fees, however, encore alsbury couldn't track down my pet deposit at one time too which seems insane to meA business that can't locate the funds I've already paid them over the course of several months needs some managingI could continue about several severices or lack thereof but I don't feel I should waste anymore of my time Regards, [redacted]

Complaint: [redacted]
I am...

rejecting this response because: The alsbury encore employee didn't realize what I was being charged for until after I called to question about my deposit refund. I tried to have the pet damages assessed but then the employee said that's not what I was being charged for. It apprears to me that I couldn't be charged for one fee so they found something else to charge me with. Throughout my stay at this complex the online program they use to pay rent was almost always incorrect. I was charged pet fees for 6 whole months without ever having a pet. I had to bring this to their attention several times before it was finally removed from my account. In the end when I did adopt a pet I paid the pet deposit which should cover any additional fees, however, encore alsbury couldn't track down my pet deposit at one time too which seems insane to me. A business that can't locate the funds I've already paid them over the course of several months needs some managing. I could continue about several severices or lack thereof but I don't feel I should waste anymore of my time. 
Regards,
[redacted]

We require a 60 day notice to vacate, and [redacted] did not
fulfill this lease obligation. This resulted in additional lease break fees of
$798.15, Additionally, pet damage was found on the carpet at move out at a
prorated cost of $171.81.Community Manager

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Address: 1350 SW Alsbury Blvd, Burleson, Texas, United States, 76028-9205

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