I'm writing to commend your staff in resolving a unique problem that developed during the process of purchasing warranty coverage for my car. The exact situation is complex, but every individual with whom I spoke was professional, understanding, kind and appropriate in their behavior and responses. There is no need to elaborate on the nature of my problem, but please understand my appreciation for the exceptional service and support of the following individuals:

Gerrit Bates, Plan Advisor
Joseph Baker, Verifier
"Kevin"
"Andrew"
"Jake"

In addition, you may appreciate knowing the Customer Service Representatives at Royal Administration Services were very helpful and appropriate when I contacted them.

It is clear that customer service is alive and well in your organization. I truly appreciate the attitude as I worked through some very difficult and stressful discussions.


Sincerely,

Tony H.