"We are at your service!" Those are the words I kept hearing over and over again, and their actions said it even louder! My journey with Dr. Mark Barlow and his team began almost 5 years ago. The patient coordinator was so warm, caring and patient. I could tell that she was experienced with helping others, like me, navigate their way through creating change. She walked me through the process and I felt any intimidation melt away. I felt a real connection with the staff. My experience with Dr. Barlow and his staff changed my life on so many levels. I was in my early 40's, in the middle of a very stressful career and I was re-evaluating my priorities. I envied their passion and vehicle to pour into the lives of others on a daily basis through their work. So, after careful thought, consideration and prayer, I made the boldest telephone call of my life. I called Eileen (patient coordinator at the time) and told her that I wanted her job. I wanted to be a part of that "Barlow experience" for others. I have worked here for almost 4 years and every day I love to be here. Dr. Barlow cares for each and every patient in way that I did not think was present in the medical community. I love that every Wednesday we hold a team meeting, opened with a prayer, followed by THE QUESTIONS: How can we do better? How can we do more for our patients? We discuss every each patient who is about to have a surgery and those who just had surgery. We go over our checklists to make sure that every little detail was seen to. Every day I say a prayer hoping there are other plastic surgeons, or even other doctors, who care as much about serving their patients.