I filed a claim with HWA to replace a pool pump timer that was not working. HWA responded quickly with the name and telephone number of a local vendor. I was able to schedule an appointment with a technician the very next day. While the technician was at my home replacing the pool pump timer, the pool pump motor stopped working as well. HWA amended the initial claim to also include the pool pump motor, in addition to the pool pump timer, and only charged the original deductible. The technician was professional, courteous, and knowledgeable and completed the work quickly. I had a very positive experience dealing with HWA and the vendor they provided. I highly recommend them for Home Warranty services.